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ASTRO File Manager Support

Support @ Metago August 19, 2013 15 ASTRO NEWS & UPDATES / Announcements & Known Issues

Dear ASTRO Users,

As mentioned on our website in the Fall of 2012 (where you can download the old v3), we are not providing support for v3 issues.  We provided v3 "as is" due to many users desire to keep the old version, but it is out of date, there is no cloud integration, there is no indexed searching as well as many more functions that are missing.  There are only a couple pieces of functionality missing in v4 that were in v3.

Please update to the latest Play Store version to get a supported version. 

Support @ Metago August 29, 2012 USING ASTRO / Getting started with ASTRO

HOME SCREEN.

ASTRO has a completely redesigned home screen with Search and three tabs (highlighted in red here):

SEARCHES - Search by file type (and save your searches)
LOCATIONS - Go directly to locations including cloud services (and save favorite locations)
RECENT FILES - View recently used files

SIDE PANELS.

Almost anywhere in ASTRO you can now swipe left or right.

The left panel contains Locations, Searches and Recent Files.

The right panel contains Tools, Help, Settings and more.

COPY OR MOVE.

Copy/Move a Single File or Folder. 
Long press file > Press Copy/Move button > Navigate to where you want to copy the file and press Paste.

Copy/Move Multiple Files or Folders.
Long press a file or folder or Press the Multi-Select button in the Action Bar at the top > Click each folder/file you want to copy/move (the selected items will turn orange > Navigate to where you want to copy/move and press Paste.

DELETE.

Delete Single File or Folder. 
Long press the file or folder > Choose delete
 > Confirm deletion.

Delete Multiple Files or Folders. 
Press Multi button > Choose files or folders to delete > Press delete
 > Confirm deletion.

SETTINGS.

You can get to settings from anywhere in ASTRO by swiping from the right of the screen to the left, bringing up the right side panel. 

Appearance (Global View Settings). 
Choose Appearance in the Settings menu.  There are many options, below are used the most. 

-  Save directory settings.  When this is checked, if you go into a directory and change the default view to a different view, it will be saved as a custom view setting. 
-  Clear Directory Options.  This function will clear all your custom directory settings you have created in individual folders such as folder/icon size, whether list or grid, etc.
-  Locations View Type.  Choose the way files and folders are shown throughout ASTRO (grid or list typically).
-  Select Size.  Choose the default icon size across ASTRO (Small/Medium/Large). 
-  Additional options.  There is a variety of other check boxes such as show thumbnails, show hidden files, etc.

Startup Options. 
Startup options allow you to choose what happens when you open ASTRO.  Either you can go to the default locations  screen with all your locations available, or you can choose a home directory that you want to go to every time ASTRO is opened. 

Cache. 
The cache menu allows you to clear different items that are cached.  For example, if you want to remove the list of "Recent" files, you can check Clear recent activities and press Clear at the bottom and your recent file list will be cleared (the files are still there, but they are no longer in the 'recents' list.  

Support @ Metago August 29, 2012 USING ASTRO / Getting started with ASTRO

We are putting together some of the frequently asked questions about ASTRO File Manager version 4.0+.  We will continue to add to these.  We also encourage you to swipe left and bring up the settings/help side panel and click Help for a Quick Start Guide.  

Where is the SMB module or how do I connect to a network?

In ASTRO version 4+, there is no longer a separate SMB module.  We have brand new networking functionality making it easier than ever to connect. From the Home Screen just choose the Locations tab and tap Scan Local Network (or swipe right from anywhere inside of ASTRO to bring up the Navigation panel and choose Scan Local Network).

This will scan and return any networks/devices available to you.  Simply choose the one you want to connect, put in your credentials if required, and you are connected. 

How do I connect to cloud services like Google Drive, Dropbox, Facebook, Box & Skydrive?

It’s simple.  Go to the Locations tab on your home page or swipe right to go to the Navigation side panel.  Click the cloud service you want to connect to.  Follow each clouds individual steps for logging in.  You should only have to do this one time. 

Note:   You can switch Google Drive accounts by going into your Google Drive, click Menu, Google Drive, Switch Accounts. 

Do you keep/store my credentials for connecting to Google Drive, Dropbox or other cloud services?

No we do not.  You are connecting directly through their cloud service and the cloud vendor is giving access to use their service via ASTRO.  We do not get, keep or store in any way any passwords for these services. 

Where is the ASTRO viewer?

We have not yet integrated the ASTRO viewer that was in v3 into v4.  We expect to do this shortly but in the meantime it will bring your pictures up in the Gallery or other apps that have viewers. 

Where are Preferences / Settings in ASTRO v4?

Settings are now in the right side Tools/Info panel.  Swipe from right to left and choose Settings.

How do I clear recent activities (files)?  

Go into ASTRO Settings (swipe from right to left and choose Settings).  Choose Cache, check the items you want to clear (for 'recents', choose Clear recent activities), then press the Clear button at the bottom.  

Where are ASTRO's tools (Application Manager, Task Killer, SD Card Usage)?

In the Tools/Info panel on the right.  Swipe from right to the left almost anywhere in ASTRO to access these instantly. 

How do I change my view settings globally in ASTRO?

Go to Settings.  Choose Appearance.  You can change your settings globally for View Type (Grid/List/Groups), and Select Size (Small/Medium/Large).  If you have already set some directories on an individual basis, that will override what you set here.  To remove custom directory settings you have to click the Clear Directory Options.  Note, once you hit clear, those custom directory options will disappear.  Then set your global options.  

How do I change default Search Locations?

In ASTRO v4, the SEARCH menu and the Search field will search default locations (currently your local storage(s) and Google Drive).  To change these default search locations go to Settings (swipe from right to left in ASTRO), choose Settings, Select Search Locations. 

Support @ Metago September 02, 2011 USING ASTRO / Getting started with ASTRO

The Process Manager shows currently running Applications, Services, and Processes in three separate tabs. Running applications can be stopped (killed).

Detailed information is shown for each item in different colors. PID is the system Process ID.CPU is the percentage of CPU being used. MEM is the amount of memory being used.

Apps

The Apps tab show the currently active applications on the phone. Long clicking on an application will show the menu dialog for that application with these options:

Kill Application - this stops the application. It may not be highlighted if the application is a system level application.
Open Application - this will open the application.
Application Details - Show a dialog of details about this application.
Ignore Application - Add this application to the ignore list. This means this application will be skipped when Kill All is selected.

To stop all running user applications click Menu / Kill All. This will stop all user applications except the ones on the ignore list.

Services

This tab lists all running services on the phone. Services cannot be stopped, but stopping the application associated with the service will generally stop the service as well.

Processes

This tab lists all low level running processes on the phone.

Support @ Metago February 02, 2012 USING ASTRO / Frequently Asked Questions (FAQs)

As the Vice President of Customer Experience, I wanted to create a thread personally on the topic of analytics in ASTRO.  Based upon volume, this is not a very big topic, but I think it is worth addressing since users are concerned (rightfully so) about the collection of any data.

Myth:  We collect / view individual user data.  This is not the case.  We cannot see what any single individual does or actions performed inside of ASTRO.

Myth:  We collect personal information.  This is not true either.  We do not capture ANY personal information via the analytics in ASTRO.  

What Information Do We Collect?    This is a completely reasonable question.  One that I pay attention to as well with applications or even websites I use.  We only collect use information.  And again, we cannot see it at the individual level.  We only see the aggregate (total) information of all usage. 

     EXAMPLE:   In our Menu screen there is a "Tools" button.  We want to see the total number of times that is clicked, and then also see how often each tool on that menu is clicked (like Task Manager or Application Backup).  Also, we do not collect this for every possible action in ASTRO.  

How Do We Use That Information?   This is actually a benefit to our users because it allows us as a company to understand how you, our users, use ASTRO.  We when see functions that are being used often, it allows us to focus more development resources on those functions and discuss potential enhancements to them versus functions that are rarely used.  

Ultimately analytics in ASTRO are used to make the product better for our users.  Again, no personal information is ever collected via analytics and no individual information is collected, only aggregate data.  I hope this helps those of you that are concerned about analytics.  

How do I turn off analytics in ASTRO?   By purchasing the Pro version of ASTRO you have the ability to turn off analytics.

 

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