Forums/USING ASTRO/Frequently Asked Questions (FAQs)

Can't log in to ASTRO Backup account?

Support @ Metago
posted this on December 29, 2011 11:11

If you are unable to login to your ASTRO Backup account, follow these steps to have a new password sent to you.  The username is the email address that you signed up with.

While in ASTRO, Press your phone's Menu button > Preferences > ASTRO Backup Preferences > Account Management > Recover Account.

You will type in your email address and press Recover Account button and you will receive a recovery email with your new password.  Enter this as soon as possible.

NOTE:  Once logged in you can immediately change your password to what you would like by going back to the Account Management section of preferences and choose Change Password. 



User photo
Geeky Mamaw

I have done all of this.   I have changed my password.  I have hit recover account,  but no matter what I do, it still says invalid email and password.  I have even uninstalled and reinstalled.  I'm open to suggestions.   HTC EVO 4g. 

March 26, 2012 20:02
User photo

There isn't ASTRO Backup Preferences under Preferences..

April 09, 2012 05:30
User photo
Diane Callahan

I too have done all of the above and cannot log onto my astro account; likewise there is no "backup preferences under preferences.". Droid Bionic. Also, cannot back up to the cloud, no menu options or icons available. What happened to the cloud and trashcan icons and functionality???

Are you guys working on this?

June 08, 2012 11:02
User photo
Marcelle Costanza

I can't even get the confirmation email after setting up the Backup account. Been waiting for two hours and no email, no activation and no instructions for backup. And I can't get anyone to answer an email.

June 12, 2012 16:58
User photo
Marcelle Costanza

No Backup Preferences in mine either. I tried signing up for a Backup account for the Cloud two days ago. THREE times I tried. NEVER got any confirmation email to activate the thing. Put in two service tickets. And it's now two days later and I still have no account for the Cloud. Does ANYONE from Astro ever respond to emails???

June 14, 2012 12:30
User photo
Fritz Vincze

I can't log into my existing account with my new android google nexus the is no astro backup preference in the menu. My previous phone and tablet don't have this issue. Is this an issue with the android 4.0 os? What can I do to resolve this issue.

June 24, 2012 19:56
User photo
Getting so frustrated with lack of support. I am a paid user and can no longer access my backups! Got new phone, redownloaded Astro app and pro key to my android phone and there is no cloud button, no backup preferences in settings or preferences menu. Cannot restore account and have left support questions, tickets, requests through any access point I have been able to locate to no avail. After more than a month, I have not received a response to any of my inquiries. As a paid supporter, I would like a response and solution for these challenges!
August 24, 2012 04:25
User photo
February 02, 2013 20:54
User photo
Wendy Guess
I can not get to recover my password because it ask's for my password ? This red '!' is doing my head in. I've uninstalled and still no luck :(
February 06, 2013 05:25
User photo
Rami Agha

i made an account, and i can access it through my PC, but from my sony xperia, i enter the correct email and password and get the "invalid email or password" error....what should i do?!!

July 31, 2013 16:41